How to write a work plan
Throw out on paper specific goals for which the plan is drawn up. The goals are written in a special clarity. Make several formulations of goals and choose the best from them.
If you do not understand the goals, think about the problems that you have encountered. And try to find the reasons for these problems. If the work plan is directed at eliminating these reasons, you will cope with the problems that have arisen.
For example, you are concerned about the problem of poor customer service in your organization. Polls showed that the reason lies in the inability of some employees of the company to cooperate with each other. You can set a goal - to train employees in interaction.
a) in which directions you intend to act;
b) what resources are needed for each direction;
c) what duties should be performed in each direction.
Your list might look something like this:
a) conduct a role-playing game with the employees about the typical situations in which the company's clients find themselves;
b) lead role-playing game, 2 hours time, room;
c) talk with customers and make a list of undesirable situations for them, develop a role-playing game plan, coordinate with the management time, ensure the attendance of employees, develop internal standards for high-quality customer service.
Prepare for possible outcomes. For example, employees of the company will begin to apply in practice the interaction skills obtained in the game environment. Accordingly, the company's customers will be served according to new standards, and feedback will show their reaction.
Make a work schedule. It should include a list of actions with an indication of the time of execution. Note that some actions can be carried out in parallel with each other, to save time.
Determine who will monitor the implementation of the work plan and how. Be sure to evaluate the execution of the plan in accordance with the objectives set at the first step of planning. Do not forget about the incentive system in case of success, even if you made a work plan for yourself personally. This approach will inspire you to further planning.