How to write a work plan
Sketch on paper the specific goals for which the plan is drawn up. Goals in writing gain particular clarity. Make several formulations of goals and select the best of them.
If you do not understand the goals, think about the problems you have encountered. And try to find the causes of these problems. If the work plan will address these causes, you will cope with the problems.
For example, you are concerned about the problem of poor customer service in your organization. Surveys have shown that the reason lies in the inability of some of the company's employees to cooperate with each other. You can set a goal - to train employees to interact.
a) in which areas you intend to act;
b) what resources are needed for each direction;
c) what responsibilities should be performed in each direction.
Your list might look something like this:
a) to conduct a role play with employees about typical situations in which the company's customers find themselves;
b) the leader of the role-playing game, 2 hours of time, the room;
c) talk with clients and compile a list of undesirable situations for them, develop a role-playing game plan, coordinate time with the management, ensure employee attendance, develop internal company standards for quality customer service.
Predict possible results. For example, company employees will begin to practice interaction skills gained in a gaming environment. Accordingly, the company's customers will be served by the new standards, and feedback will show their response.
Make a work schedule. It should include a list of actions indicating the time of execution. Note that some actions can be carried out in parallel with each other, to save time.
Determine who will control the execution of the work plan and how. Be sure to evaluate the execution of the plan in accordance with the objectives established in the 1st planning step. Do not forget about the reward system in case of success, even if you made a work plan for yourself. This approach will inspire you to further planning.