How to train sellers
Assign or invite a person who has already trainedsellers. In the absence of the ability to hire the training of a leader, select a person from the staff. The main thing that he knew the sales technique and customer service, possessed skills training for staff. Well, if Arsenal this person will be examples from your own experience "how to do and how to do".
Prepare handouts for staff. In their compilation, note the clarity of each question. Cover the company's values, its mission, equipment sales, conflict resolution, communication with customers. In all razdatki shall be indicated schematically, is a brief synopsis that should definitely speak to the staff.
Guide training to consolidate the material. This is a game that simulates the problem situation. Let one the seller fulfils his professional role, and the other is the buyer. At the conclusion of each mini-scenes give the feedback to the staff, paying attention to mistakes, but do not forget about the praise.
The crucial moment for the head – check of the obtained knowledge in practice. Pay attention to how sellers learned the material. Don't be too hard, do not rush to correct each stutter. Give the seller the opportunity to deal with emerging problems as customer service. After all, the best teacher is practice.
The situation in the store in which the leader constantly seeks out shortcomings in the work, leads to stratification and discontent of the collective, the sellers cease to learn, quality of work is deteriorating, sales are falling. Strive to praise and encourage staff, then the desire to grow and develop, to become a professional in the field they will increase with each passing day.