How to evaluate the work of your department
First, the plan approved by the management is not always correct, often overestimated. You should try to really look at the possibilities, if you work in sales, study the market of neighboring cities, find out how much they manage to sell with their population. You need to understand how many percent of the plan you must follow.
Secondly, highlight the areas in which employees should understand. Choose the time, conduct the training, pay attention to the questions that employees will ask you, and then do the test. The percentage of correct answers from employees will give you the percentage of the efficiency of your department.
Third, the department can be assessed on the basis of the team's cohesion. If the department is like a fable about a cancer, a swan and a pike, then it's better to change the footage. The collective must be a single whole, go in one direction. Especially, conflicts are unacceptable. Take away one ringleader of disputes, and you do not recognize your department.
Fourth, pay attention to the habits that are common in the department. How many times does tea, where it occurs, how many snacks are done, how many employees smoke, how many times a day, how much it takes to work. Look, do not be lazy, which employee is on social networks while working. Estimate all these parameters, and estimate, what percent of time disappears from the working day. This will also show the effectiveness of the department.
Fifth, pay attention to how the department celebrates the holidays. These can be employees' birthdays, dates of vacation leave, holidays on a calendar. Track it, because if a holiday in the department begins at lunch, and this often happens, the rest of the day will not be productive. Talk to the staff, discuss this point. Bring the celebration to the evening.