How to evaluate the system administrator
Usually by the system administrator only requires uninterrupted operation the local network and computer security, often he also functions as the technical user support. Make General journal accounting, which record all requests of users. If a few administrators, the supervisor should decide who will perform this request. Rate the number of tasks that are performed every system administrator for the month given the speed of their performance, quality of decisions and the lack of repeat calls on the same issue.
You can use a different method. To do this, describe all business processes that solves IT Department in your company. Based on this description, optimize the structure and number of system administrators taking into account the functionality of the unit.
Order enter various level and positions. It may be the assistant sysadmin, system administrator, senior system administrator, etc. For each position develop a job description, describe the functions and area of responsibility. This will eliminate the sound principle "we have everyone do everything", which promotes shifting responsibility on each other and leads to the fact that as a result will not ask anybody.
Determine the salary for each position or grade, make the structure and staffing of the department. Approve all documents from the employer.
Spend certification of employees of the IT Department. Rate their work on the basis of the opinion and characteristics, the direct supervisor and head of Department. If not, use the more formal way – fight interview.
According to the results of attestation of correct positions and the salaries of system administrators. If the system administrator has a lot of criticism and obviously could not provide performance equipment and the local network, then it is better to leave and not reduce his salary. In this case, the enterprise would be cheaper invitation more competent professional, even at the higher rate.
Develop a user manual for network users, it will stipulate the procedure for applying to system administrators, select one of them for any responsible and within what time must identify and troubleshoot malfunction or to perform a particular job. This will allow to use objective criteria in evaluating the quality of each system administrator.