How to satisfy the customer
By signing a contract with a customer, demonstrate a sincere joy. Your positive attitude to cooperation will be passed to the client and he Willy-nilly will form a positive attitude towards future work. Good mood client translate into the channel that you need - that is, in a constructive and rational discussion of the future project.
In the process of doing the work always inform his client about the progress of his order. Way alerts think in advance and discuss them with the client, selecting those ways that are most convenient for him (it can be phone call, email, and so on).
Perhaps in the course of the work concept will have to change, and this should also be negotiated with the client. All changes in the project must be done in accordance with his wishes – it will reduce the risk that in the end, the customer will be dissatisfied.
Carefully listen to what emotions a client feels, how he reacts to your words about the current workflow. Mirror these emotions so thatclient there was a sense of mental community with you.
Knowing the temperament of your customer, report certain news, including in their demeanor and in your voice at least 10% of reactions peculiar to the client. If the project was a mistake, or you are running late with the performance of the work in due time, show the customer his sincere sorrow that he had the desire to reassure you, then you do not have to reassure client .
If the customer makes changes to the project, even if they are complicated, don't show your insecurities – let the customer feel that you understand everything and that you are not experiencing difficulty with his work. Promising anything to the client, make sure you understand correctly, and then don't forget to fulfill the promise.
At least sometimes try to fulfill the promised in excess amount - for example, to take the job at an earlier time than it was stipulated. Focus onclient on what you achieved in the work.
Problems also decide ahead of time or clearly in time, having previously exaggerated to the client their scale and scope of consequences, so that the client's result of the work performed seemed more serious and complicated.