How to satisfy the customer
Signing a contract with the client, show sincere joy. Your positive attitude to cooperation will be transferred to the client, and he will also, willy-nilly, form a positive attitude to the future work. Good moodclient translate into the channel that you need - that is, in a constructive and rational discussion of the future project.
In the process of doing work, always notify your customer about the progress of work on his order. Alert ways in advance and discuss them with the client, choosing the methods that are most convenient for him (this can be a phone call, an e-mail, and so on).
Perhaps, during the works the concept will have to be changed a little, and it should also be negotiated with the client. All changes in the project should be made in accordance with his wishes - this will reduce the risk that the client will eventually become dissatisfied.
Carefully listen to what emotions a client feels, how he reacts to your words about the current workflow. Mirror these emotions so thatclient there was a sense of mental community with you.
Knowing the temperament of your customer, report some news, including in your behavior and in your voice at least 10% of the reactions specific to the client. If you make a mistake in the project, or you are late with the performance of the work in due time, show the client your sincere frustration that he had a desire to calm you down - then you do not have to calm downclient .
If the customer makes changes to the project, even if they are complex, do not show their lack of confidence - let the customer feel that you understand everything, and that you do not have any difficulties with his task. Promising something to the client, make sure that you are understood correctly, and then do not forget to fulfill the promise.
At least sometimes try to fulfill the promised in excess amount - for example, to take the job at an earlier time than it was stipulated. Focus onclient on what you achieved in the work.
Problems also decide ahead of time or clearly in time, having previously exaggerated to the client their scale and scope of consequences, so that the client's result of the work performed seemed more serious and complicated.