How to satisfy customer
By signing a contract with a customer, demonstrate a sincere joy. Your positive attitude to cooperation will be passed to the client and he Willy-nilly will form a positive attitude towards future work. Good mood customer translate in the direction that you need - that is, in a constructive and rational discussion of the future project.
In the process of doing the work always inform his client about the progress of his order. Way alerts think in advance and discuss them with the client, selecting those ways that are most convenient for him (it can be phone call, email, and so on).
Perhaps in the course of the work concept will have to change, and this should also be negotiated with the client. All changes in the project must be done in accordance with his wishes – it will reduce the risk that in the end, the customer will be dissatisfied.
Listen carefully to what emotions the client is experiencing, how he reacts to your words about the current workflow. Mirror these emotions so thatcustomer there was a feeling of mental communion with you.
Knowing the temperament of your customer, report certain news, including in their demeanor and in your voice at least 10% of reactions peculiar to the client. If the project was a mistake, or you are running late with the performance of the work in due time, show the customer his sincere sorrow that he had the desire to reassure you, then you do not have to reassure customer .
If the customer makes changes to the project, even if they are complicated, don't show your insecurities – let the customer feel that you understand everything and that you are not experiencing difficulty with his work. Promising anything to the client, make sure you understand correctly, and then don't forget to fulfill the promise.
At least sometimes try to carry out the promised in excess, for example, to take the job at an earlier date than was agreed upon. Focus attentioncustomer on what you have achieved in work.
Also, solve problems ahead of time or clearly on time, having previously exaggerated their scope and scope of consequences to the client, so that the result of the work done to the client seems more serious and difficult.