How to improve the work of the store
Store improvements start with improving service quality. First, find out how employees work. To do this, make research – mystery shopper. You can invite a few friends the man for the job Il is to contact a specialized firm. After receiving the results, discuss with each seller all the advantages and disadvantages of his work.
Change the shop schedule. It is sometimes impossible to buy the product in the morning or evening. Make a work schedule around the clock. Especially if next to no shops with such a schedule. If after a month you will see that it did not bring a lot of income, make sure that the store opened early morning and closed late in the evening. Determine the best time to work in practice.
Regularly expand the range of the store. Then they will come to you not only to purchase goods, but also to find out if there is anything new. Open for home delivery of goods for a small fee.
Sell only quality products. Regularly check the products received by the store. At the slightest discrepancy of quality, make a return of the goods.
Visit stores with similar products in your neighborhood. Learn the pros and cons of their work. Offer customers more favorable conditions, at least for a while.
Make redecoration in the premises where customers are served. If necessary, place chairs or chairs for convenience.
If the shop is small, make it is within a couple of miles away. Print out the discount coupons or promotional posters. Place them in mailboxes, stick around porches or handed out with the help of promoters.
Hold regular prize draws for your customers. Then you will be approached not only for goods, but also in the hope of winning. With gifts, make discount cards or store goods.
Every few months, conduct staff training. Use a variety of trainings and workshops. Sellers - the face of any store. Therefore, they should know their work and do it well.