How to improve the work of the store
Store improvements start with improving service quality. First, find out how employees work. To do this, make research – mystery shopper. You can invite a few friends the man for the job Il is to contact a specialized firm. After receiving the results, discuss with each seller all the advantages and disadvantages of his work.
Change the shop schedule. It is sometimes impossible to buy the product in the morning or evening. Make a work schedule around the clock. Especially if next to no shops with such a schedule. If after a month you will see that it did not bring a lot of income, make sure that the store opened early morning and closed late in the evening. Determine the best time to work in practice.
Regularly expand the assortment of the store. Then you will be approached not only for the purpose of purchasing goods, but also to find out if there is anything new. Open for a small fee the delivery of goods at home.
Sell only quality goods. Regularly check the products that arrived at the store. At the slightest discrepancy of quality, make a return of the goods.
Visit stores with similar products in your neighborhood. Learn the pros and cons of their work. Offer customers more favorable terms, at least for a while.
Make cosmetic repairs in the room where they serve customers. If necessary, put chairs or chairs for comfort.
If the shop is small, make it is within a couple of miles away. Print out the discount coupons or promotional posters. Place them in mailboxes, stick around porches or handed out with the help of promoters.
Regularly draw prizes for your customers. Then to you will go not only for goods, but also in the hope of winning. Give presents by discount cards or store goods.
Once a few months, conduct staff training. Use various trainings and seminars. Sellers - the face of any store. Therefore, they must know their work and carry out it in a qualitative way.