What are the duties of the hotel administrator
Work with people
Since ancient times, the reputation and attractiveness of a hotel or hotel depended not only on low prices and cozy rooms, but also on the level of service, courtesy and care of the staff. In the past, the hotel owner often met the guests on the doorstep. He was engaged in showing numbers, financial issues, conflict resolution and so on.
The need for these services exists even now, however in the modern hotel business these functions fall on the corresponding specialist - the hotel administrator. It is he who deals with the meeting and accommodation of guests, consultations, booking rooms and issuing keys. As a rule, the administrator's work schedule is three days a day. Such an amount of output is due to the rather harmful nature of the work, which includes constant stress, intensive communication with people, night activity. Most hotels provide their employees with substantial discounts on meals, attending a sports hall or swimming pool. In addition, do not forget about the tip, which leave satisfied guests.
In addition to the representative functions, the hotel administrator monitors and organizes the work of the entire hotel staff, makes financial settlements with guests, provides various additional services such as transfers, excursions, taxi services. In addition, on the shoulders of the administrator is the responsibility to compile the reporting documentation, and therefore the candidate for this vacancy should be familiar with the basics of document circulation. Naturally, experience in the hotel business as well as knowledge of foreign languages at a conversational level is welcomed. You can get a professional education both in secondary special educational institutions and in specialized universities training tourism professionals. In addition, the preparation of staff involved in some hotels.
The administrator is actually the main intermediary between the guest and the hotel, which means that he is the one who must solve all the questions that the guests have as quickly as possible, trying to extinguish possible conflicts. As in any other business related to the service industry, the client's desire is the law in the hotel business. Negative reviews of guests on the Internet can greatly spoil the reputation of even the most prestigious hotel, so that the administrator must arrange for each guest the maximum level of comfort.
In this position, there is nothing to do irritable or conflict people who do not have sufficient stress resistance and ability to get out of difficult situations. Difficulties of the profession are compensated by a relatively high pay and career prospects.