Tip 1: How to put the interlocutor in place of methods of verbal attack
Keeping discussions about your report or presentation can go on the constructive and destructive ways:- constructive behavior, which is aimed at the resumption of the debate, which will lead to your expected result
Constructive way is preferable. He prevents escalation of the situation by using a cascading technique prevent straying from the topic. Actually in such conditions, when you are under attack, your main task is to return the conversation to the business course so that both parties were interested in its positive outcome. And this always react to the substantive, emotional and meta level.
At a time when the discussion goes into the confrontation, which casts doubt on your competence, you need to use a method of end of conflict on the object level. This method involves a painless persistent return to the subject of the topic. Use the "rule of three T": Touch — Turn — Talk. Touch (touch, touch) involves the assessment of the topic of the ongoing conversation from the point of view of the purpose for which the conversation was started. Turn (to turn, to deepen) – return to the main topic of conversation.Talk (speak) – involves the development of conversation in the main key, without departing from the main theme.
Using this method, you will be able to take the palm to your hands, so get control over the situation. Following its unshakable position, you will be able to stop any bickering and attempts of interlocutors to insert barbs regarding your professionalism and competence of others. However, you retain the conversation in a calm manner, without departing from the scope of politeness, you answer the questions that you asked, but only on those that will help to continue the discussion in a constructive way.
Formulate your answers in a positive way: forget about "no" and "not". Be in his statements categorically, that is not "because of this we can", and "the only way we will achieve". Do not repeat negative questions. If you are asked an inappropriate question, respond to clarifying, but not answering, and then immediately contact to the audience. Take the question to the field of theoretical knowledge, inappropriate in your conversation: "This is a theoretical question, if we proceed from our practice..." Forwarded the unsubstantiated statements of the other participants in the conversation: "Such a question is legitimate, ask him something".
Way to the most friendly – a complete disregard. Just stop to respond to the person who offended you. Soon he'll just leave you alone, torn by the frustration of that failed plenty with someone to fight.
To put in place of the interlocutor with the help of humor. Try a good-natured joke in response to another unpleasant phrase. He is just not interested to continue their attacks on the person on whom they act.
If you can not put the interlocutor in place by peaceful means, try to answer the enemy. The main thing - do not forget to remain calm, kindly tone and do not descend to insults.