Tip 1: How to solve conflicts at work
The first thing you need to keep in mind during conflict is that it somehow sooner or later, must be resolved. This understanding will give you the opportunity to look at the situation from the outside and see the full picture of what is happening. For this you need to remain calm, follow their emotions, not angry and not doing anything that could lead to escalation of the conflict. Instead of trying to show the fallacy of the positions of the other parties to the conflict consider what can you do to resolve the situation.
To resolve the conflict is impossible, if you do not listen to the opposite side. If you want the conflict came to naught, listen carefully to what you say, otherwise your answers are absolutely not reasoned, the dispute will continue and grow. You can hear a lot of unflattering words in his address. Remember that the emotions and anger from the opponent is an attempt to defend himself, perhaps he is not quite aware of his speech at this point. Your task is not to take these words too close and try to figure out what exactly is his position. After some time people will calm down. Meeting no resistance on your part, he will begin to speak in a calm pace, his position will become more clear.
Try to be tactful in expressing their arguments. Your words should not be interpreted as an attempt to fend off the opponent. State your arguments so that people paid attention to them, not on your emotional state. To keep the concentration of the opponent on the subject of the dispute is possible and with a reasonable amount of uncertainty in its position. Let the rightness of another point of view, say that you both have something to discuss to solve the situation.
If you are in conflict with someone at work, never click on his personality. You have to concentrate on the subject of the dispute, rather than a struggle with the man himself. A conflict situation is characterized by a strong emotional intensity. Some people in this situation it is easier to attack the source than to try to communicate with him. Do not allow this development.
Ask the right questions. Being in conflict with a work colleague or customer, don't ask questions requiring an explanation from him. For example, do not begin your questions with "why". Such issues may be perceived as an interrogation. Let the man decide how he will convey his point of view. Ask questions that will sound like an invitation to talk. For example, ask your opponent what their position is, what he thinks about your words, how he sees the conflict situation, etc.
Be prepared for compromises. The resolution of the conflict does not always mean the victory of one of the parties. Some concessions on your part can also lead to a win-win outcome.